By Michael Chacko Daniels
She treats everyone as an individual,
says Arlene Talbot
As someone who is very committed to the notion that those of us in the Workforce Development field should maintain high standards for quality work and excellent customer service, I appreciate Trish for being a wonderful example.
Even before I started working closely with Trish as a co-facilitator for Fast-Track Training Academy trainings, I got to know her as a highly dedicated and empathetic colleague. Her natural and technical skills, along with her ability to be efficient and organized, allowed her to help people to overcome obstacles and be competitive in their job search.
She never lost sight of the person as an individual, and her gentle nature allowed clients to feel at ease and be comfortable in discussing their issues and conveying their needs. Trish has high standards for quality work, which she maintained regardless of the background of those she assisted.
Then as we began to work together as co-facilitators training workforce development professionals, she brought with her that same commitment to excellence. She came on board with enthusiasm and had an excellent focus on our responsibility to provide material in a manner that was clear and accessible to all.
Her calm and poised disposition was a perfect counter-point to my more dramatic approach, and we were well-received as a team. This also worked well when we conducted our “playlets”, which theatrically conveyed our material. Luckily, we didn’t bring tears to our audience, but we did bring laughter.
And I’ll never forget the time when we had a two-day workshop in Santa Cruz ⎯ while visiting the Boardwalk she took me up on my (somewhat joking) suggestion to ride the roller coaster . . . Big Fun!
I appreciate Trish for being a beautiful example of making one's way in the world with composure, high standards for excellent work, and a deeply-felt spiritual nature . . . all of which have an impact on those she comes into contact with, and a positive influence on those she serves.
⎯ Arlene Talbot, former director
Jobs for Homeless Consortium’s Fast-Track Training Academy
One of the best co-workers I ever had,
says Hong Hunt
I surely appreciate her a lot. She is one of the best co-workers I ever had who would never bad-mouth anyone. She was always well-mannered and handled all situations properly. Most of all, she had love for everyone around her. Trish and I share the same belief ‘serve one another with love.’
. . . Trish is the type of person whom you can open your heart and talk to when you need advice. She is mature, capable of understanding, and has plenty of good advice to share. When you talk to her, you don’t ever have to worry about sharing personal issues that you don’t want to be spread out as gossip later on. She has the perfect manner in dealing with people. I just dream about being like her in that sense.
She is friendly to strangers just as to friends. She treated everyone equally ⎯ you won’t feel alienated when you are around her.
I relate her maturity and her good manner to the fact that she is a good Christian. It’s the Christ-like spirit within her that’s bringing out all the good fruits that we see. She does everything with loving kindness as evidenced by all the birthday parties she hosted for each individual staff she worked with.
⎯ Hong Hunt, a former team leader
Jobs for Homeless Consortium
You can read Career Visions’ 2005 interview with Hong Hunt @ http://indiawritingstation.squarespace.com/career-visions-hong-hunt/
A Rap for Learning
A Rap for Getting a Job
The Master App Rap written by Tricia Holloway got widespread play at the Jobs for Homeless Consortium ⎯ among staff and clients, and, through the dissemination work of the Consortium’s Fast-Track Training Academy, among Bay Area service providers.
It fascinated youth service providers from across the country, who attended a Department of Labor-sponsored national training session.
The Rap was part of the Consortium’s unique and successful fast-track learning techniques and Learning in Context adult education.
These were designed specifically for individuals who faced multiple barriers to becoming gainfully employed.
The Master App Rap is, I believe, one of Trish Holloway’s lasting contributions to the homeless community and to the workforce development field [See Footnote below on Memories of a Magical Moment in Jobs for Homeless Consortium's History at the end of the interview].
⎯Michael Chacko Daniels, former Consortium executive director
The Master App Rap
By Tricia Holloway
Introduction
I don't mean to cause a sensation. I'm here to rap about the Master Application.
There are four parts I'd like to highlight, so listen up with all of your might.
Section one is for identification. Another highlights your education.
There's a place for your work history. References no longer a mystery.
I guess you'd say this is my introduction. By no means is this a big production.
You want to have a draft application, that's complete, correct, and yields an invitation
for the job . . . for the job . . . an interview for the job . . . for the job.
Personal Information
Focus your attention on personal information.
Knowing that for some this is a cause for great frustration.
Perhaps the client is without a home, this section pushes buttons that say, I'm alone."
Asking for an address and a phone number, defensive response no longer a wonder.
Keep in mind agencies exist, voice mail and address is there if they persist.
Jobs Consortium is there to assist, and if they don't have it, they'll get you the list.
This is my conclusion for personal information.
I hope you learned a lot from this lyrical creation.
Education/Training
Now we're moving right along. I'll continue with my informative song.
I'd like to highlight "training/education"; once again you may be met with (some) frustration.
It seems simple ⎯ school's name, state, and city.
The reality of life may not be so pretty.
Perhaps reminded of choices once made, wounds reopened ⎯ dropping out, poor grades.
Proceed with caution and compassionate care, the goal is not to judge,
But help the client be prepared.
References
Let's review the section marked "References"; keep in mind employer preferences:
Co-workers, friends, and my colleagues; not to list supervisors or family.
(It's) a good idea to give them your resume, to form a list of positive things to say.
Your situation will be better not worst,
But, always, please, be sure to ask them first.
Work History
A list of jobs from recent to past, the work is valid even if no cash was passed.
Caution when using "self employed" to fill a gap, back-up with references for an incredible "app".
Verify dates, title, and salary, keep these in mind while constructing "Work History".
Conclusion
I hope you enjoyed this instructional rap, reviewing four components of the Master App:
"Information", "Education", "Refs", and "History". This document 's no longer a mystery.
Keep it neat, complete, and accurate, you will discover your clients will benefit. PEACE.
Memories of a Magical Moment in
Jobs for Homeless Consortium's History
By Michael Chacko Daniels
Ms Holloway’s dedication and commitment to opening up a world of opportunities for homeless persons took a special turn in 2003 ⎯ a magical moment for me ⎯ when her inherent genius converged with knowledge, training, inspiration, and her willingness to take on a personal and intellectual risk to produce a giant leap for the Jobs for Homeless Consortium in training homeless clients in how to apply for jobs.
That year, after 15 years of pioneering methods of addressing the employment and training needs of thousands of homeless persons ⎯ over 15,000 from 1988 onwards ⎯ with federal, local, and private funding and donations, the Consortium had reached a critical stage.
It is true that we had developed an integrated approach to address the challenges, anxieties, and stresses homeless persons face.
And, it is true we recognized that in the fast-paced information age, if significant numbers of our clients were not to be permanently left behind as orphans of the age, our workforce development and digital divide programs had to incorporate knowledge of the barriers to learning and how people learn best.
And, it is true that simple exercises were performed to free our clients of internalized oppressions in order to help them take possession of their skills and their inherent intelligence. This focus started with the Consortium’s job preparation workshop and continued in its one-on-one counseling, job clubs, and in-house trainings in Carpentry, Office Skills, Janitorial, and Environmental Remediation.
And, it is true that invariably, those who went through the various sessions expressed how good they felt about themselves through these exercises.
And, it is true that with the help of Yana Parker (the late, world-renowned Resume Guru ⎯ author of Damn Good Resume Guide, The Resume Catalog: 200 Damn Good Examples, Resume Pro: The Professional Guide, Ready-to-Go Resumes, who adopted the Consortium) and her mentees (Beth Smith, Blake Walters, and Arlene Talbot) we had made great strides in producing resumes for the East Bay’s homeless community.
Yet, as Arlene Talbot never failed to remind us, our clients were limited by not having all the information at their fingertips when employers asked them to fill out job applications.
So, some of us, including Trish Holloway and Arlene Talbot, who were focused on the problem, met in the heart of downtown Oakland at 14th and Broadway, not too far from the sturdy oak tree that inspired the City of Oakland’s trademark logo.
Ms Talbot presented the case in favor of getting all our clients to work on producing a Master Application ⎯ call it Sample or Draft Application, if you will ⎯ which would include all the information that employers want, including what would be included in a resume.
The contra view was: Service providers and clients were being informed about the importance of doing a Master Application, but they weren’t getting it. How can we get clients to focus on doing a Master Application in the midst of all their deeply-felt urgency to get a job and work themselves off living on the streets? How can we get service providers ⎯ who inevitably internalized the client’s urgency ⎯ to focus on this important task?
I thought: What a marvelous opportunity for finding a way to speed up everyone’s learning on this subject and to get across the importance of multiple intelligence and learning styles!
Remembering Educator Peter Kline’s comment to us that musical intelligence and musical learning styles were inadequately addressed in adult learning, I asked the group, “Who would like to activate our musical intelligences and that of our clients by putting to music the importance of developing a master application? Maybe, even come up with a rap on it.”
“A Master App Rap?”
“Yes, a Master App Rap?”
I looked around the room.
Talbot said she loved rap and she’d be glad to provide content from her years of workforce development knowledge to anyone who would write the rap.
I looked around.
The verbal and nonverbal response was: Nope. Nope.
When you put out a call, the secret is to let it sink in, I told myself. Not to hurry. Not to worry. Let it sink in. At some point, it will spark a positive response. If not now, later.
I didn’t have to wait too long.
I saw Trish Holloway’s eyes lighting up, head nodding.
“I’ll do it,” she said.
Not long afterwards she performed it for us and we were, as Ms Talbot points out ⎯ “thrilled.”
About the Editor: San Franciscan Michael Chacko Daniels, formerly a community worker and clown, and now a re-emerging writer and editor, grew up in Bombay. Books: Writers Workshop, Kolkata: Split in Two (1971, 2004), Anything Out of Place Is Dirt (1971, 2004), and That Damn Romantic Fool (1972, 2005). Read all about his Indian and American journey at http://indiawritingstation.com/community-service-calls/. He helped found the Jobs for Homeless Consortium in 1988 and was its executive director from 1995 till its closing in 2004.
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